Shipping & returns policy
We ship nationwide in the US, except for US Virgin Islands and some Alaskan (AK) destinations.
Orders over $300 have complimentary shipping.
We charge a flat shipping fee of $30 for all orders under $300 in the US, except for Hawaii. We charge a flat shipping fee of $50 for orders under $300 to Hawaii.
We use Overnight Shipping Services (the service provided by the courier to deliver your order the day after it is shipped out from our facility) so that your order will arrive as fresh as possible. We also use a FreshTag to ensure that the caviar is kept at the correct temperature throughout delivery.
Please note that the FreshTag is only valid during transportation. We recommend that you dispose of it upon your order's arrival.
Due to the courier constraints, we cannot deliver to P.O. boxes under any circumstances.
Our shipping days are Monday through Thursday, so the delivery days are Tuesday through Friday. Orders placed Monday-Thursday before 1 PM PT will be shipped the same day for Next-Day delivery by UPS or FedEx.
Any order received after 1 PM PT on Thursday will be shipped the next shipping day (Monday). Any orders received on Friday-Sunday will be shipped on the next shipping day (Monday).
Please note that during the holidays (Independence Day, Thanksgiving, Christmas, New Year's), orders may take longer to arrive so we recommend placing your order earlier than usual to guarantee timely delivery.
Due to the fact that we ship with third-party couriers such as FedEx or UPS, we cannot guarantee that an item will be received during the exact time frame it is anticipated. During rare instances (acts of God, extreme weather, interrupted shipping times, delays in transit, or natural disasters that cause shipping delays), we may provide customers with an exchange of the same product. Please email us within 24 hours to submit your exchange request.
Please search for details about shipping to Hawaii (HI), Alaska (AK), and Puerto Rico (PR) on the main FAQ page or contact us.
We guarantee that all products are fully examined and are fresh prior to shipment.
Customers should examine all shipments immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within 24 hours of receipt of shipment by email, and must include the order number, photos (including the photo of the Fresh Tag), and the issue immediately.
We do not accept responsibility or provide refunds on any perishable item(s) not collected at the time of arrival, left out of refrigeration once they were delivered, or due to negligence and lack of care.
Generally, all sales on any perishable items (caviar) are final with no refunds. However we understand that sometimes there are special circumstances and will do our part to ensure all our clients are satisfied.